1. Introduction
At [One Computer], we respect and protect the privacy of our customers. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our services at our computer repair center. By using our services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We may collect and store various types of information from our customers, including:
- Personal Information: This includes your name, address, phone number, and email address, which are required for service tracking, communication, and billing purposes.
- Device Information: Details about your device, such as make, model, and serial number, to accurately diagnose and repair your device.
- Data on the Device: Any data stored on your device that we may access during the repair process, including files, applications, and settings.
3. How We Use Your Information
The information we collect is used solely for:
- Repair Services: To perform diagnostics, troubleshooting, and repairs on your device.
- Customer Communication: To keep you updated on the repair status and provide you with invoices and other necessary documentation.
- Customer Support: To respond to your inquiries and offer ongoing support related to our services.
- Record Keeping: For internal records, to comply with regulatory requirements, and to analyze our business operations.
4. Data Security
We take data security seriously and use industry-standard security measures to protect your information. Access to your data is restricted to authorized personnel only. During repairs, our technicians follow strict guidelines to ensure that your data remains private and confidential.
5. Data Retention
We retain your information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. After the repair is complete, any temporary data collected on our systems may be securely deleted.
6. Sharing of Information
We do not share your personal or device information with third parties, except in the following circumstances:
- With Consent: If you authorize us to share your information with another party.
- Legal Requirements: If we are legally required to share information due to a court order, subpoena, or other legal obligation.
- Service Providers: We may share information with trusted service providers who assist in the repair or diagnostics process, under strict confidentiality agreements.
7. Your Rights
Depending on your location, you may have certain rights regarding your personal information, such as the right to access, correct, or delete the information we hold. Please contact us if you wish to exercise these rights.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website and in our store. You are advised to review this policy periodically.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
[One Computer]
[Address: 2/7 First Floor Jalil Tower Khulna]
[Email: onecomputer@rc4bd.com]
[Phone Number: +8801832371313]
Ensure this policy aligns with applicable laws and regulations, such as GDPR if you operate within the EU or CCPA if in California, and consult legal counsel if needed for compliance.
